Zensar is Hiring for Service Desk Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Zensar
- Job Role: Service Desk
- Qualification: Any Graduate
- Location: Hyderabad
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-3 Years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
Eligibility Criteria
- Any Graduate
- Preferred min. 1 years of experience in Service Industry
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in 24/7 environment
- Knowledge in Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.
About Company
Zensar is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group, serving over 145 global clients. We have been a public-listed company for over 50 years, disrupting the status quo through our deep engineering capabilities, innovation, and velocity.
Our 10,500+ workforce across 30+ global locations delivers cutting-edge digital solutions, unlocks growth, and empowers our clients to thrive and succeed in a world of constant change.
High-growth companies draw on our expertise in engineering, experiences, and data, and this unique trifecta is what differentiates us from the crowd.
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