ZecaTech is Hiring for Customer Support Role. All the Candidates who completed 12th/ Diploma/ Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: ZecaTech
- Job Role: Customer Support
- Qualification: 12th/ Diploma/ Any Graduate
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-5 Years)
- Salary: INR 20K – 40K Per Month
- Last Date: As soon as Possible
Job Role & Responsibilities
- Respond to customer inquiries promptly via various channels (phone, email, chat).
- Identify, troubleshoot, and resolve customer issues efficiently.
- Maintain a thorough understanding of company products and services to provide accurate information.
- Document customer interactions and feedback in the CRM system.
- Analyze recurring issues and escalate to relevant departments as necessary.
- Provide guidance and support for new product launches and updates.
- Ensure a positive customer experience by exercising empathy and professionalism.
- Build and maintain strong relationships with customers through active engagement.
- Assist customers with account management and billing inquiries.
- Participate in training programs to stay updated on policies or product changes.
- Collaborate with team members to improve support processes and customer experience.
- Gather customer feedback to inform product improvements and service enhancements.
- Handle difficult conversations with poise and resolve conflicts amicably.
- Monitor customer satisfaction and follow up on outstanding issues.
- Develop self-help resources and contribute to a knowledge base for better customer support.
Eligibility Criteria
- Qualification: 12th/ Diploma/ Any Graduate
- High school diploma or equivalent required; bachelor’s degree preferred.
- Proven experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Understanding of customer service principles and practices.
- Problem-solving and analytical skills.
- Ability to work independently and manage time effectively.
- Experience handling technical inquiries or technical support experience is a plus.
- Familiarity with community forums and support channels is advantageous.
- Commitment to continuous learning and professional development.
- Positive attitude with a customer-centric approach.
- Ability to adapt to new systems and processes quickly.
- Willingness to work flexible hours, including weekends or holidays if necessary.
- Experience in remote work settings is a plus.
- Basic knowledge of the industry related to the company’s products/services is beneficial.
About Company
Zeca Technologies is a provider of IT consulting and software development services incorporated in 2022. Our passion and entrepreneurial culture will ensure that we deliver for our customers in safety, quality and assurance – today and in the future.
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