Zapier is Hiring for Technical Support Specialist Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Zapier
- Job Role: Technical Support Specialist
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 4 LPA (Expected)
- Last Date: As soon as possible
Job Role & Responsibilities
- Zapier is a fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
- Help customers via chat and email to ensure they have the best experience possible, troubleshooting their problems and answering their questions.
- Help customers across both Paid Support and Premier Support Teams. We’re looking for flexible team members who can help where our customers need us most.
- Zapier Support is a fast-paced, high-volume environment, and you’ll work to meet (and hopefully exceed) individual performance targets in areas including average handle time, chat escalation rates, and CSAT
- Help your teammates by answering questions in Slack when someone is stuck.
- Sharing knowledge through lightning talks and Slack updates to help your team members learn new things.
- Contribute to strategic projects such as helping to hone our virtual assistant content, analyzing data and making recommendations about areas of the product we need to fix for our customers, and advocating for bug fixes with our Integration Quality Team.
Eligibility Criteria
- Qualification: Any Graduate
- We’re looking for at least 2 years experience in tech support in the SaaS industry, and you love your craft! Even better if you have previous experience troubleshooting APIs and automation.
- Helping customers gets you excited and you’re passionate about finding ways to improve your skills and how we operate to drive productivity.
- You know you produce higher quality work by putting in the reps. You find ways to level up your Zapier skills and knowledge to empower you to excel in the queue.
- Support at Zapier is different from other software companies. It’s not the same questions over and over, and it often involves researching the technical nuances of the apps we support. You recognize this complexity, but you don’t overcomplicate it.
ABOUT COMPANY
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success.
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