Xylem Water Solutions is Hiring for Customer Support Analyst Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Xylem Water Solutions
- Job Role: Customer Support Analyst
- Qualification: Bachelor’s or Master’s Degree
- Location: Bengaluru
- Batch: 2022-2025
- Experience: 1- 4 year
- Salary: Upto 7 LPA (Expected)
- Last Date: As soon as possible.
Job Role & Responsibilities
- Support end-to-end P2P processes, ensuring accurate transaction flow between Coupa and SAP
- Investigate and resolve invoice discrepancies, blocked invoices, and payment issues
- Troubleshoot and escalate integration issues between Coupa and SAP systems
- Assist suppliers with onboarding, invoice submission, and queries via Coupa Supplier Portal
- Coordinate with Vendor Master Data teams to ensure accurate supplier data in systems
- Ensure compliance with internal controls, procurement policies, and audit requirements
- Monitor KPIs (e.g., resolution time, query backlog) and support service delivery reporting
- Perform root cause analysis on recurring issues and implement corrective actions
- Collaborate with Procurement, Accounts Payable, Treasury, and IT teams.
Eligibility Criteria
- Experience: 1-4 years
- Degree: Bachelors Degree in Computer Science, Information Technology, or a similar field
- Skills: Hands-on experience with Coupa S2P and SAP S/4HANA.
- Excellent communication skills (English)
PREFERRED SKILLS
- Intellectually curious, eager to learn new things with an eye towards innovation
- Strategic, able to focus on business goals
- Excellent, at solving unstructured problems independently.
- Highly organized, able to prioritize multiple tasks.
- Strong, communicators able to build relationships with key stakeholder
- Problem Solving mindset.
ABOUT COMPANY
Xylem is a leading water technology company committed to ;solving water; by creating innovative and smart technology solutions to meet the worlds water, wastewater and energy needs. ?In a world of ever-growing challenges, Xylem delivers innovative water technology solutions throughout the cycle of water.
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