Unity is Hiring for IT Help Desk Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Unity
- Job Role: IT Help Desk
- Qualification: Bachelor’s Degree
- Location: Bangalore
- Batch: 2020/ 2021/ 2022/ 2023
- Experience: Freshers
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Receive and respond to customer inquiries via our ticketing system with timely, accurate, and courteous replies.
- Prioritize, troubleshoot, and solve requests, or when unable to assist, reassign to the relevant team.
- Identify opportunities for automation.
- Provide technical support to users by researching and answering questions
- Improve the IT Knowledge Base by writing and maintaining documentation.
Eligibility Criteria
- Qualifications: Bachelor’s Degree
- Excellent customer service skills
- An IT-related degree or relevant professional experience
- Experience with both macOS and Windows computers
- Outstanding communication skills, both oral and written, in English
- Good at adapting to change, delays, and unexpected events
Preferred Skills
- Good knowledge of networking and experience with network troubleshooting
- SaaS administration experience
- Linux experience
About Company
Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
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