Unisys is Hiring for Service Desk Analyst Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Unisys
- Job Role: Service Desk Analyst
- Qualification: Bachelor’s or Master’s Degree
- Location: Bengaluru
- Batch: 2023-2025
- Experience: Freshers (1-3 years)
- Salary: Upto 5 LPA (Expected)
- Last Date: As soon as possible.
Job Role & Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systems.
- Log, categorize, prioritize, and track incidents and service requests.
- Provide first-level troubleshooting for desktop, laptop, mobile, printer, and application-related issues.
- Troubleshoot Windows operating systems, Microsoft 365 applications, Outlook, Teams, and basic networking issues.
- Reset passwords and manage user accounts through Active Directory or relevant identity management tools.
- Escalate unresolved incidents to appropriate Level 2/Level 3 support teams.
- Maintain accurate documentation of issues, resolutions, and support activities.
Eligibility Criteria
- Experience: 1-3 years
- Degree: Bachelors Degree in Computer Science, Information Technology, or a similar field
- Skills: Basic understanding of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
- Knowledge of Active Directory and password management.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
PREFERRED SKILLS
- Intellectually curious, eager to learn new things with an eye towards innovation
- Strategic, able to focus on business goals
- Excellent, at solving unstructured problems independently.
- Highly organized, able to prioritize multiple tasks.
- Strong, communicators able to build relationships with key stakeholder
- Problem Solving mindset.
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