Triple is Hiring for Customer Service Executive Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Triple
- Job Role: Customer Service Executive
- Qualification: Any Graduate
- Location: Work From Home
- Batch: Any Batch
- Experience: Freshers (0-2 Years)
- Salary: Up to 3.2 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- This is a full-time remote role for a Customer Service Executive.
- The Customer Service Executive will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media.
- The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction.
- The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Eligibility Criteria
- Qualifications: Any Graduate
- A bachelor’s degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely.
About Company
Triple is a revolutionary way to hire best remote talent. Our virtual assistants are skill mapped to handle business areas efficiently. We’ll give you the resources, support, and expertise to expand your remote teams efficiently Save 3x time & money when you hire from Triple. Tell us your requirements, We skill map a few resumes, Interview & Hire. It’s that Simple.
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