TerraPay is Hiring for L1 Support Engineer Role. All the Candidates who completed B.E /B.Tech /BCA /MCA /M.E /M.Tech /B.Sc /M.Sc are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: TerraPay
- Job Role: L1 Support Engineer
- Qualification: B.E /B.Tech /BCA /MCA /M.E /M.Tech /B.Sc /M.Sc
- Location: Bangalore
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-2 Years)
- Salary: Up to 6 LPA (Expected)
- Last Date: As soon as Possible
Job Role & Responsibilities
- As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination.
- This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards.
- This position is critical to maintaining high service standards and operational efficiency.
- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project’s working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.
Eligibility Criteria
- Qualifications: B.E /B.Tech /BCA /MCA /M.E /M.Tech /B.Sc /M.Sc
- 0-2 years of relevant experience in production support
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University
- Basic knowledge or working on windows and unix platforms.
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.
- Troubleshoot basic application related issues like server restart, etc.,
About Company
At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.
With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.
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