Teleperformance is Hiring for Quality Analyst Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Teleperformance
- Job Role: Quality Analyst
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0 – 2 Years)
- Salary: Up to 3.6 LPA (Expected)
Job Role & Responsibilities
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
- Will be responsibility to meet Quality related service level monthly
- Randomly monitor calls to ensure Client/TP standards are maintained.
- Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
- To work together as a team and achieve the targets set by clients
- Need to be flexible and motivate the team at regular intervals.
Eligibility Criteria
- Any Graduate are Eligible
- Good analytical skills
- Ability to do multi-task
- Ability to work well in and promote a team environment
- People Management skills
- Good communication skills are required.
Preferred Skills
- Customer Service
- Good analytical skills
- Must be very good with data representation
- Must be very good with MS Excel
- Time Management
- Ability to multi-task
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Degree percentage-83%
Inter mpc-9.11%