TEKsystems is Hiring for Support Engineer Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: TEKsystems
- Job Role: Support Engineer
- Qualification: Any Graduate
- Location: Bangalore
- Batch: 2019 – 2023
- Experience: Freshers (0-1 Year)
- Salary: Up to 4 LPA (Expected)
Job Role & Responsibilities
- Provide Remote Server Hardware & Software support to Enterprise Customers, Field CE’s, Escalation Engineers
- Diagnose and solve the Incidents/Issues via phone and email.
- Applying systematic problem-solving techniques to deliver timely resolution, Quality call documentation and superior can- do attitude.
- Develop and document clear action plans to resolve issues even where information may be limited.
- Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
- Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issues
- Participate / prepare Post Incident Reviews with ASM/Account Team as required
Eligibility Criteria
- Educational Qualification: Any graduate for this role
- Immediate to 15 days
- Trained freshers to 1 year
- Strong communication skills
Required Skills
- Excelent Communication
- IT Hardware
- Troubleshoot
- Deskstop Support
Preferred Skills
- SAN
- NAS
- Raid Technologies
- Storage Arrays
- Servers
- Troubleshoot
- Dekstop Support
Click the below link to Apply:
Join Our Telegram Channel: Click Here
Join Our WhatsApp Group: Click Here
