S&P Global is Hiring for Data Analyst Role. All the Candidates who completed Any Graduate/ PG are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: S&P Global
- Job Role: Data Analyst
- Qualification: Any Graduate/ PG
- Location: Hyderabad
- Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-2 years)
- Salary: Up to 5.7 LPA (Expected)
- Last Date: As soon as possible
Job Role & Responsibilities
- Decipher client question and perform research to provide solution.
- Provide professional, timely and quality support to customer queries.
- Deliver on expected productivity and timeliness targets.
- Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
- Red flag any area which can impact the BAU.
- Contribute towards process improvement through RCA.
- Contribute towards reducing client question through KB articles and identifying pattern of client questions.
- Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
- Manage workflow of client questions independently.
- Proactively looking for areas to improve overall client experience.
- Proactively looking for procedure/ audit suggestions.
- Involve in Training, and Mentoring on processes and procedures
- Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.
- Be the advocate of the voice of customer and report key insights/trends.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
Eligibility Criteria
- Qualification: Bachelor’s Degree
- Experience in public ownership person/company linking
- Good oral and written communication skills.
- Client first focus and mindset
- Demonstrated expertise in any of the datasets within public ownership person/company linking as a Subject Matter Expert
- Product knowledge of Capital IQ & Capital IQ Pro.
- Critical thinking and problem solving.
- Responsible tasking.
- Proactive approach.
- Professional agility.
- Time Management.
- Team Player.
- Attention to detail.
- Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.
- Flexible to adapt to various work environments.
- Ability to work with multiple teams.
ABOUT COMPANY
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
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