SBICard is Hiring for KYC Support Associate Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: SBICard
- Job Role: KYC Support Associate
- Qualification: Bachelor’s Degree
- Location: Gurugram
- Batch: 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 5.2 LPA (Expected)
- Last Date: 31st January 2025
Job Role & Responsibilities
- Review, execute and decision the allocated cases for Video KYC processes: This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) .
- Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents (Officially valid documents -OVD’s)
- Ensure accurate updating of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholder’s emails as well as VKYC referrals
Eligibility Criteria
- Qualification: Bachelor’s Degree
- Review the process and proactively identify the gaps & highlight the same for changes – including communication templates/customer concerns/RCA’s
- Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
- Ensure near zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
- Cater to exceptional requests, escalation, queries and activities as required by the business.
ABOUT COMPANY
SBI Card was launched in 1998 by the State Bank of India and GE Capital. Incorporated as SBI Cards and Payment Services Private Limited (SBICPSL), SBI Card is headquartered in Gurgaon, Haryana. In December 2017, State Bank of India and The Carlyle Group acquired GE Capital`s stake in SBI Card. The company changed its legal name to SBI Cards and Payments Services Limited in August 2019. In March 2020, SBI Card became the first pure play credit card company to list on the stock exchanges in India.
The aim of SBI Card is to offer Indian consumers access to a wide range of world-class, value-added payment products and services. Our endeavor is to simplify the lives of our customers, employees and other important stakeholders.
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