Rackspace Technology is Hiring for System Operations Administrator Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Rackspace Technology
- Job Role: System Operations Administrator
- Qualification: Any Graduate
- Location: Work From Home
- Batch: Any Batch
- Experience: Freshers (0-2 Years)
- Salary: Up to 3.2 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Initial investigation and resolution of technical requests and monitoring alerts.
- Phone resolution for issues in scope of role and in accordance with team playbook guidelines
- Takes ownership and works on intra-team escalations (phone/ticket)
- Escalates support requests according to escalation procedures
- Second rollover point for inbound customer calls [AW1]
- Incident management (identification, assist in managing and escalation)
- Ad hoc queue management
- Ensuring we adhere to customer & SLA commitments
- Providing Fanatical Support in all of the above
Eligibility Criteria
- Qualifications: Any Graduate
- Previous experience working in a related field or educated to degree level or equivalent.
- Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.
- Strong verbal and written communication skills.
- Strives for performance improvements in oneself and peers.
- Leads by example and motivates team members.
- Organizational skills with the ability to provide quality at pace.
- Ability to work at a team level as well as an individual level.
- Ability to interact confidently with more senior / skilled areas of the business.
- Able to communicate constructive feedback effectively.
- Ability to adapt to changing business / technology requirements.
Preferred Skills
- Patching – Documents changes based on requests for change. Applies change control procedures.
- Windows Certification – MCP/MCSA/MCSE or equivalent.
- Familiarity with cross platform basic troubleshooting tasks (Windows, Linux or Networking)
- Awareness of virtualization and / or cloud technologies. E.g. VMWARE, Hyper-V, KVM and/or OpenStack.
About Company
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
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