Rackspace is Hiring for Customer Service Technician Role. All the Candidates who completed Any Graduate/ PG are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Rackspace
- Job Role: Customer Service Technician
- Qualification: Any Graduate/ PG
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0 – 1 Year)
- Salary: Up to 25,000/ Month (Expected)
Job Role & Responsibilities
- Shift: 100% night shift
- Candidate must have reliable power and internet.
- A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations.
- Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite.
- Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.
- Handles customer support requests primarily via phone, chat, and tickets.
- Escalates support requests, as necessary, to appropriate escalation path.
- Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.
- Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times.
- Example activities include:
- Email delivery troubleshooting
- Spam/Security analysis and recommendations
- Desktop Client/Mobile Device troubleshooting
- Account and Billing related inquiries
- Support users in use and troubleshooting of Microsoft products
Eligibility Criteria
- Any Graduate/ PG are Eligible
- High school diploma or equivalent.
- Ability to type 35+ wpm.
- Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service.
- Must be detailed in documenting information and practice good follow-through techniques.
- Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
- Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM.
- Exhibits a strong desire to learn technologies.
- Outgoing personality with great attitude.
- Highly organized, quick learner, and an ability to work in a team environment.
- Possess strong written and verbal communication skills.
Preferred Skills
- Customer service and phone call experience.
- 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting.
- Experience with help desk/ticketing systems.
- Technical certifications MCSA for Office 365, A+, Network + are desirable.
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