NTT Data is Hiring for Helpdesk Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: NTT Data
- Job Role: Helpdesk Associate
- Qualification: Any Graduate
- Location: Across India
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0 – 2 Years)
- Salary: Up to 5 LPA (Expected)
Job Role & Responsibilities
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users •
- Work with our internal IT Teams on system testing, integration and maintenance. •
- Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and Technology improvements. •
- Willing to learn & grow in other IT Business areas
Eligibility Criteria
- Any Graduate are Eligible
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
Preferred Skills
- Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
- Knowledge in Desktop Support
- Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
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