Neo4j is Hiring for Technical Support Regional Manager Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Neo4j
- Job Role: Technical Support Regional Manager
- Qualification: Bachelor’s Degree
- Location: Work From Home
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0 – 2 Years)
- Salary: Up to 3.6 LPA (Expected)
Job Role & Responsibilities
- The Customer Support Manager will effectively manage organizational change in the workplace and understand how change affects employees.
- She/he facilitates improved communication and collaboration across the organization, maintains a results focused approach for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement while setting and maintaining high performance standards for self and others that support the organization’s strategic plan.
- Ensure that Neo4j Customer Support continues to meet and exceed the challenges and demands of our customers, by managing global support coverage, weekend/ holiday on-call schedules, escalation policies, and other similar programs.
- Work with each Customer Support Engineer on the team to facilitate their personal and professional growth through goals and initiatives.
- Manage all customer channels and related processes / procedures to ensure a rich and consistent experience for our customers, and efficient workflow for the support team.
- Monitor, report on and action weekly, quarterly and yearly support metrics within Neo4j, and as appropriate with specific customers based on contractual obligations.
- Ensure Neo4j Customer Support is in compliance with customers and regional security policies and regulations, and update/implement policies to meet such needs.
- Collect, analyze and report on DBaaS Support KPIs, maintaining high levels of customer satisfaction
- Drive operational improvements by collecting and analyzing both metrics and customer feedback on a continual basis
- Curate a customer-facing knowledge base to enable self-service issue resolution, with a keen eye for ticket deflection and expeditious resolution that delights customers.
- Represent Neo4j Customer Support to customers, prospects, partners, and the Neo4j Community.
Eligibility Criteria
- Bachelor’s Degree are Eligible
- Excellent communication and presentation skills
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