NCR Corporation is Hiring | IT Helpdesk Analyst | Mumbai | Min 12th Pass/ Diploma

NCR Corporation is Hiring for IT Helpdesk Analyst Role. All the Candidates who completed Min 12th Pass/ Diploma are eligible. Interested Candidates can read the following Details and Apply for this role.

Job Description

  • Company Name: NCR Corporation
  • Job Role: IT Helpdesk Analyst
  • Qualification: Min 12th Pass/ Diploma
  • Location: Mumbai
  • Batch: 2017 – 2023
  • Experience: Freshers (0-1 Year)
  • Salary: Up to 4.5 LPA (Expected)

Job Role & Responsibilities

  • Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
  • Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review
  • Knowledge Base instructions, provide resolution and document the relevant details.
  • Escalate to the appropriate Level 2 team when needed and monitor progress on critical priority tickets.
  • Follow-up with Level 2 support teams for timely completion of tasks.
  • Coordinate with third-party vendors like Dell and Canon for hardware issues.

Eligibility Criteria

  • Minimum qualification: HSC (Grade 12).
  • Technical diploma is preferred, but not mandatory.
  • Minimum six months experience in a technical support role.
  • Candidates with prior experience in a technical, voice-based process will be given priority
  • High proficiency in English grammar, vocabulary and sentence structure.
  • speech fluency – Ability to hold a conversation with ease and minimal use of fillers.
  • The clarity in speech – Neutral accent, the appropriate rate of speech, pleasant voice and confident tone.
  • Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.
  • Telephone etiquette – basic call-handling skills.
  • Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail).

Required Skills

  • Thorough knowledge of Windows 10 Operating System.
  • Good working knowledge of Windows, MS Office 365 & internet technologies.
  • Basic networking concepts, and troubleshooting LAN/remote access problems.
  • Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
  • Ability and willingness to learn quickly, and keep knowledge current.

 

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