NCR Corporation is Hiring for IT Helpdesk Analyst Role. All the Candidates who completed Min 12th Pass/ Diploma are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: NCR Corporation
- Job Role: IT Helpdesk Analyst
- Qualification: Min 12th Pass/ Diploma
- Location: Mumbai
- Batch: 2017 – 2023
- Experience: Freshers (0-1 Year)
- Salary: Up to 4.5 LPA (Expected)
Job Role & Responsibilities
- Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
- Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review
- Knowledge Base instructions, provide resolution and document the relevant details.
- Escalate to the appropriate Level 2 team when needed and monitor progress on critical priority tickets.
- Follow-up with Level 2 support teams for timely completion of tasks.
- Coordinate with third-party vendors like Dell and Canon for hardware issues.
Eligibility Criteria
- Minimum qualification: HSC (Grade 12).
- Technical diploma is preferred, but not mandatory.
- Minimum six months experience in a technical support role.
- Candidates with prior experience in a technical, voice-based process will be given priority
- High proficiency in English grammar, vocabulary and sentence structure.
- speech fluency – Ability to hold a conversation with ease and minimal use of fillers.
- The clarity in speech – Neutral accent, the appropriate rate of speech, pleasant voice and confident tone.
- Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.
- Telephone etiquette – basic call-handling skills.
- Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail).
Required Skills
- Thorough knowledge of Windows 10 Operating System.
- Good working knowledge of Windows, MS Office 365 & internet technologies.
- Basic networking concepts, and troubleshooting LAN/remote access problems.
- Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
- Ability and willingness to learn quickly, and keep knowledge current.
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