NCR Corporation is Hiring | IT Helpdesk Analyst | Mumbai | Min 12th Pass/ Diploma

• Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
• Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review
• Knowledge Base instructions, provide resolution and document the relevant details.
• Escalate to the appropriate Level 2 team when needed and monitor progress on critical priority tickets.
• Follow-up with Level 2 support teams for timely completion of tasks.
• Coordinate with third-party vendors like Dell and Canon for hardware issues.

• Minimum qualification: HSC (Grade 12).
• Technical diploma is preferred, but not mandatory.
• Minimum six months experience in a technical support role.
• Candidates with prior experience in a technical, voice-based process will be given priority
• High proficiency in English grammar, vocabulary and sentence structure.
• speech fluency – Ability to hold a conversation with ease and minimal use of fillers.
• The clarity in speech – Neutral accent, the appropriate rate of speech, pleasant voice and confident tone.
• Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.
• Telephone etiquette – basic call-handling skills.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail).

Required Skills

• Thorough knowledge of Windows 10 Operating System.
• Good working knowledge of Windows, MS Office 365 & internet technologies.
• Basic networking concepts, and troubleshooting LAN/remote access problems.
• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
• Ability and willingness to learn quickly, and keep knowledge current.