NatWest Group is Hiring for Customer Service & Operations Analyst Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: NatWest Group
- Job Role: Customer Service & Operations Analyst
- Qualification: Bachelor’s Degree
- Location: Work From Home (Bangalore)
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-2 Years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: 30th July 2024
Job Role & Responsibilities
- As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues.
- You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.
- In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
- We’re offering this role at senior analyst level.
- Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in India and as such all normal working days must be carried out in India.
Eligibility Criteria
- Qualifications: Bachelor’s Degree
- Bachelor’s degree or a related field.
- Authorising and investigating all transactions to defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be enhanced to improve the customer experience
- Excellent analytical and problem-solving skills
- Effective communication skills with the ability to collaborate.
Required Skills
- You’ll have strong customer service abilities along with customer and industry knowledge.
- You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
About Company
We know our success depends on helping our customers succeed.
By championing potential we can make a meaningful impact in our customers’ lives, and equip them to play a positive part in the economy and environment.
We’re concentrating on bringing our purpose to life across three initial areas of focus.
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