Mphasis is Hiring for Technical Support Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Mphasis
- Job Role: Technical Support Associate
- Qualification: Any Graduate
- Location: Pune
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: 0 – 2 Years
- Salary: Up to 3.6 LPA (Expected)
Job Role & Responsibilities
- Have basic knowledge on switching and routing and Wifi configuration.
- Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm.
- This includes setting up servers, workstations, storage arrays, basic networking, entering IP information in devices, and installing software.
- Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS.
- To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.
Eligibility Criteria
- Any Graduate
- 0 – 2 years experience with a solid understanding of fundamental
- Good communication and personal skills; ability to interact and work well with members of other groups in a project team while demonstrating a strong sense of project ownership.
- Ability to adapt and thrive within the fast pace and ambiguity of a growth organization.
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