Licious is Hiring for Customer Service Executive Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Licious
- Job Role: Customer Service Executive
- Qualification: Any Graduate
- Location: Bangalore
- Batch: 2018 – 2024
- Experience: Freshers (0 – 5 Years)
- Salary: INR Up to 3 LPA (Expected)
Job Role & Responsibilities
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customers first point to contact with a view of customer loyalty and highest customer retention
- Follow communication scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
- Provide solutions and guide the customer through to resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with product.
Eligibility Criteria
- Qualification: Any Graduate
- Designation: Customer Service Executive
- Good Communication Skills
- Customer obsessed and adaptability to different personality types
- Ability to listen and active problem solving skills logically and critically
- Ability to multitask, set priorities and manage time effectively
- Good interpersonal, numerical and analytical ability
- Ability to handle pressure
- Clear and pleasant speaking voice
- Fluent in Hindi and English
- Quick-witted to understand problems fast
- Tech-savviness (MS office)
About Company
About us: Licious , operated by Delightful Gourmet Pvt. Ltd is Indias leading gourmet meat brand. Headquartered in Bangalore and expanded to Hyderabad and NCR . Licious was launched in September 2015 by Abhay Hanjura and Vivek Gupta who sensed a huge business opportunity in offering prime quality meat products that were otherwise dominated by the unhygienic and unreliable wet market followed by frozen meat options which are an unpopular workaround for Indian consumers. Licious follows an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage, and delivery. It operates across Bengaluru, Hyderabad, Delhi, Gurugram, Faridabad, Noida, Mumbai, Pune, Chennai, Coimbatore & Chandigarh. Licious has been recognized with FSSC22000 Ver 4.1 UKAS accreditation for adherence to global standards in quality, hygiene and food safety in its fresh chicken, meat and seafood products. Licious has expanded its range in the ready-to-eat (RTE) category with the launch of prawn spreads. The product is made from all-natural ingredients, with no artificial preservatives, colour or flavouring and zero trans-fat. we have made its foray into the RTE category about a year ago with the launch of Indias first chicken spreads. Valued at $800 million (about 5,600 crore), the market for the spreads category in India is growing at 16 per cent per annum. The key products include butter, jams, chocolate spreads and mayo-based spreads.
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