Level AI is Hiring for Product Specialist Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Level AI
- Job Role: Product Specialist
- Qualification: Bachelor’s Degree
- Location: Work From Home
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-2 Years)
- Salary: Up to 3.6 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- SaaS Instance Deployment: be a part of the team that helps configure and set up prospect and customer SaaS instances based on client’s unique requirements.
- Ongoing project & task management. Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
- Consultative Approach: Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs.
- Overseas Team Collaboration: Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations.
- Project Management: Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
- Data Entry and Analytics: Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement.
- AI Familiarity: Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers.
- Documentation: Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team.
- Overseas Team Collaboration: Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations.
Eligibility Criteria
- Qualifications: Bachelor’s Degree
- Bachelor’s degree in a related field or equivalent work experience.
- Strong technical background with a good understanding of SaaS platforms and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Strong data entry and analytical skills.
- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
- Familiarity with intent-based and generative artificial intelligence is a plus.
- Exceptional organizational and problem-solving skills.
- Strong communication skills in English (both written and verbal).
- Comfortable working remotely and across different time zones.(eastern hours)
About Company
Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas.
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