Labelbox is Hiring for Support Specialist Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Labelbox
- Job Role: Support Specialist
- Qualification: Bachelor’s Degree
- Location: Work From Home
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Monitor and manage inbound support queries through the Intercom platform.
- Provide timely and accurate responses to Alignerrs’ questions and issues.
- Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
- Assist in the onboarding process of new Alignerrs by providing necessary information and support.
- Maintain a high level of service, adhering to response time and quality standards.
- Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
- Continuously update and utilize knowledge base and support documentation.
Eligibility Criteria
- Qualification: Bachelor’s Degree
- Experience in customer support or a similar role, preferably in a tech or service environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with Intercom or similar customer support software is highly preferred.
- Passion for delivering outstanding customer service.
ABOUT COMPANY
Labelbox is the data factory for generative AI, providing the highest quality training data for frontier and task-specific models. Labelbox’s comprehensive platform combines on-demand labeling services powered by the Alignerr community of highly-educated experts, who span all major languages and a diverse range of advanced subjects. They are available on-demand to rapidly generate new data for supervised fine-tuning, RLHF, and more. Labelbox’s software-first approach delivers unmatched control and transparency into the labeling process, leading to the generation of high-quality, consistent data at scale.
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