Keka is Hiring for Customer Success Manager Role. All the Candidates who completed Bachelor’s or Master’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Keka
- Job Role: Customer Success Manager
- Qualification: Bachelor’s or Master’s Degree
- Location: Hyderabad
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0 – 1 Year)
- Salary: Up to 3.2 LPA (Expected)
Job Role & Responsibilities
- Being able to understand customers’ HR/Organization requirements and design a solution using the Keka platform that meets these needs.
- Measure product usage metrics and assist businesses in increasing product adoption.
- Develop customer relationships with a goal to promote platform adoption and retention.
- Identify bottlenecks in the operations and come up with improvements and process optimizations.
- Communicate with customers effectively through the mail, chat, and voice channels.
Eligibility Criteria
- Bachelor’s or Master’s Degree are Eligible
- 0 – 1 years prior experience in a Customer Success Manager role
- The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
- You would be interacting with various senior business stakeholders, so strong communication skills – verbal and written are a must.
- While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
- The role requires dealing with complex payroll calculations, so being good with numbers is a must.
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