HSBC is Hiring for Contact Centre Representative Role. All the Candidates who completed 12th, Diploma & Any Graduation are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: HSBC
- Job Role: Contact Centre Representative
- Qualification: 12th, Diploma & Any Graduation
- Location: Hyderabad
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 3.6 LPA (Expected)
Job Role & Responsibilities
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies an procedures
- Acts as a role morel for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
- Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
- Completion of other team related duties as appropriate
- Displays patience and empathy
Eligibility Criteria
- 12th, Diploma & Any Graduation are Eligible
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
Click the below link to Apply:
Join Our Telegram Channel: Click Here
Join Our WhatsApp Group: Click Here
