HighLevel is Hiring for Customer Support Concierge Role. All the Candidates who completed 12th/ Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: HighLevel
- Job Role: Customer Support Concierge
- Qualification: 12th/ Bachelor’s Degree
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Greeting customers in the lobby and routing them to a team member
- Answer video calls, chats and rerouting the customers to team members
- Working with Managers and customer support reps to connect customers on zoom
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Educating customers on the chat/zoom support functions
- Providing feedback to the leadership team to improve customer experience
- Connect Senior Specialists with scheduled customers
- Facilitate Urgent Escalations by working with Managers and Senior Specialists
- Other duties may be assigned and/or modified as business needs change
Eligibility Criteria
- Qualification: 12th/ Bachelor’s Degree
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriately and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
ABOUT COMPANY
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a protable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance.
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