HCLtech is Hiring for Service Desk Analyst Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: HCLtech
- Job Role: Service Desk Analyst
- Qualification: Bachelor’s or Master’s Degree
- Location: Vijayawada
- Batch: 2021-25
- Experience: Freshers (1-5 years)
- Salary: Upto 8 LPA (Expected)
- Last Date: As soon as possible.
Job Role & Responsibilities
- Provide Level 1 technical support via phone, email, and chat to endusers.
- Diagnose and resolve hardware, software, and basic network connectivity issues.
- Document incidents, service requests, and resolutions using the Incident Management System.
- Escalate complex issues to Level 2 and Level 3 support teams and ensure closure within SLA.
- Perform user account provisioning and user account management activities.
- Deliver remote desktop support following defined SOPs.
- Coordinate with internal teams, vendors, and support staff for issue resolution.
- Perform root cause analysis for escalated or recurring i
Eligibility Criteria
- Experience: 1-5 years
- Degree: Bachelors Degree in Computer Science, Information Technology, or a similar field
- Skills: Hands-on experience in technical support with exposure to networking fundamentals.
- Strong troubleshooting skills for client software and end-user computing (EUC) environments.
- Ability to prioritize, evaluate, and manage customer incidents effectively.
- Willingness to participate in ongoing trainings and departmental development initiatives
PREFERRED SKILLS
- Intellectually curious, eager to learn new things with an eye towards innovation
- Strategic, able to focus on business goals
- Excellent, at solving unstructured problems independently
- Highly organized, able to prioritize multiple tasks
- Strong, communicators able to build relationships with key stakeholder
- Problem Solving mindset.
ABOUT COMPANY
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
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