Genpact is Hiring for Process Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Genpact
- Job Role: Process Associate
- Qualification: Any Graduate
- Location: Hyderabad
- Experience: 0 – 5 Years
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Time and Venue: 31st March 2023, Hafeezpet, Hyderabad
Job Role & Responsibilities
- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Provide excellent customer service to our customers
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Basic knowledge of how digital payments work required.
Eligibility Criteria
- Any Graduate (Any Discipline)
- Freshers are eligible.
- Fluent in English + Hindi
- Previous experience in a customer service will be added advantage.
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- You should be able to work on a flexible schedule (including weekend shifts)
31st March, 12.00 PM – 3.30 PM
F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049.
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