Genpact is Hiring for Technical Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Genpact
- Job Role: Technical Associate
- Qualification: Any Graduate
- Location: Hyderabad
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-2 Years)
- Salary: Up to 5 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Assist end users through chat sessions, addressing their queries and concerns promptly.
- Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
- Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
- Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
- Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
- Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
- Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
- Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems.
Eligibility Criteria
- Qualifications: Any Graduate
- Graduate in any stream
- Good communication skills
- Demonstrate proficiency in the following technical skills:
- PC/Laptop
- Basic Networking
- Chrome, Edge & Mozilla Firefox
- Operating systems
- MS Office 2016
About Company
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
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