Gartner is Hiring for HRIS Ops Specialist Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Gartner
- Job Role: HRIS Ops Specialist
- Qualification: Bachelor’s Degree
- Location: Gurgaon
- Experience: 1 – 2 Years
- Salary: As Per Company Standard
Job Role & Responsibilities
- Provide solutions for inbound questions, tracking and driving requests to a timely closure
- Serve as first point of contact for employee and manager inquiries
- Individually answering and responding to a high percentage of standard inquiries across all areas of HR with limited escalations such as system navigation, transaction status, policy, program, and process questions
- Support payroll, compensation, benefit, learning, talent acquisition, talent management, absence, and Time entry queries
- Workday training and communication
- Drive completion of high volume, recurring tasks
- Communicate operational outages
- Escalate unresolved HR customer inquiries to other fulfiller groups or HRIS Tier 2 as needed
- Run audit reports to ensure data integrity and adherence to policies
- Ensure cases/issues are closed timely and to end-user satisfaction
- Support end-users with completing transactions in Workday and other HR systems
- Develop step-by-step user guides with accompanying screenshots
- Enhance, mature, and maintain procedural documents, building on existing core operational process guides
- Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations
- Support broader HRIS team objectives in delivery of tasks, projects, and enhancements
Eligibility Criteria
- Bachelor’s Degree required, degrees in Business Information Systems, Management Information Systems, Computer Science, or related field preferred
- 1-2 years of work experience required
- Experience in Workday or any other HR ERP preferred
- Experience in ServiceNow or other ticketing system preferred
- Strong service orientation with a high sense of ownership and accountability
- Superior interpersonal, written, and verbal communication skills
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
- Strong analytical, troubleshooting, and problem-solving abilities, a ‘systems’ thinker with a process orientation and outstanding attention to detail
- High level of proficiency in Microsoft applications, including Word, Excel, and PowerPoint
- Strong work ethic and motivated to achieve goals and exceed expectations
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
- Strong ability to work successfully with a globally distributed team
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