Gainsight is Hiring for Support Analyst – L1 Role. All the Candidates who completed Bachelor’s or Master’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Gainsight
- Job Role: Support Analyst – L1
- Qualification: Bachelor’s or Master’s Degree
- Location: Hyderabad
- Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 5 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Help resolve software and technical questions for the customer efficiently and effectively
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution.
- Resolving the issues through Phone, chat and email communication channels.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Run monitoring reports for usage, performance, and/or availability.
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Eligibility Criteria
- Qualification: Bachelor’s or Master’s Degree
- Degree in Computer Science or related technical discipline
- Experience in a customer facing role
- Passion to be a part of a hard working and winning team
- Excellent ability to learn and articulate software-related and technical concepts
- Expertise working with Microsoft Excel
- Experience with Salesforce Apps and Web applications desired
- Ability to understand database architecture
- Ability to understand relationship databases
- Ability to multitask in a fast paced environment
- Strong active listening skills and excellent written and oral communications skills
- Excellent Customer Service Orientation
- Strong attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
- Strong documentation skills
ABOUT COMPANY
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
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