Frontier is Hiring for Junior Operations Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Frontier
- Job Role: Junior Operations Associate
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-2 Years)
- Salary: INR 4.52 LPA
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Service incoming messages, emails from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.
- Ensure proper documentation of all airline and department documentation is provided as required.
- Search for flights using points, learn and implement various travel hacking techniques.
- Flag and escalate trends and important customer issues to leadership and customer success teammates.
- Accurately interpret air requirements utilizing a variety of sources.
- Complete cross-functional and customer success specific tasks
- Seek opportunities to create special moments and surprise and delight moments for customers.
- Share and elevate customer success stories.
Eligibility Criteria
- Qualifications: Any Graduate
- 0-2 years of experience working in customer experience, customer success, or customer service for a tech company, SAAS and/or startup
- Excellent verbal and written communication skills
- Customer centric – you think about how to create better experiences for customers first
- Ability to build relationships quickly and work well cross functionally with product and marketing teams and others.
- Detail-oriented and well organized, able to explain complex topics in a clear way
- Strong interest and knowledge of loyalty industry, specifically with travel, airlines, and credit card programs
- Flexibility – we’re growing and evolving and we’re looking for folks to grow and evolve with us
- Access to a quiet distraction-free workspace with excellent internet connectivity
About Company
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client.
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