Esper is Hiring for Technical Support Engineer Role. All the Candidates who completed Bachelor’s or Master’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Esper
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s or Master’s Degree
- Location: Bangalore (Work from Home)
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-3 Years)
- Salary: Up to 5.5 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion.
- Collect the required details for the issues reported by customers, Diagnose / Investigate, and solve application queries and answer customer questions
- Provide superior customer service in regards to our Mobile Device Management Solutions
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
- Communicate with internal product support teams to resolve product issues.
- Flexible to work in different shifts.
Eligibility Criteria
- Qualifications: Bachelor’s or Master’s Degree
- Knowledge on SaaS product support which has a cloud console -preferably in the mobility space.
- Experience on Mobile Device Platforms (Android)
- Worked on log collection and analyzing tools.
- Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
- Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
- 0-3 years of work experience in the customer experience/support space
- Ability to work independently and make decisions
- Must possess strong communication skills in English, both written and verbal
- Demonstrated ability to manage multiple priorities.
- High attention to detail
- Passion for resolving customer issues.
About Company
Esper is a company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
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