DigitalOcean is Hiring for Customer Success Engineer Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: DigitalOcean
- Job Role: Customer Success Engineer
- Qualification: Bachelor’s Degree
- Location: Hyderabad
- Batch: 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 5 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
- Troubleshoot application and product issues
- Quickly learn DigitalOcean systems and adapt to rapid changes
- Work both collaboratively and independently within a team setting (we love Slack!)
- Identify, communicate, and document process & policy improvement
- Incident management and escalations
- Help combat fraud and abuse on the platform
- Collaborate with other teams and departments to improve the customer’s experience
- Help architect HA solutions for fast-growing and new customers
Eligibility Criteria
- Qualification: Bachelor’s Degree
- Applied knowledge in areas like:
- Linux, Debian, Ubuntu, Django, etc
- Networking and Storage
- Virtualization: KVM, Xen
- Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
- Bonus: Certifications such as RHCE, CKA, and/or CKAD
- Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane
ABOUT COMPANY
DigitalOcean is a cloud computing platform primarily focused on developers and small businesses, offering on-demand infrastructure and tools to simplify cloud computing, enabling them to quickly build and deploy applications with a focus on ease of use and affordability; it is considered a “developer cloud” due to its user-friendly interface and wide range of features for application development.
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