Datavant is Hiring for Customer Support Engineer Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Datavant
- Job Role: Customer Support Engineer
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 4 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Provide prompt and efficient resolution to customer issues, escalating complex problems to the appropriate teams when necessary.
- Actively listen to customers, understand their needs, and empathize with their concerns.
- Collaborate with cross-functional partners in Customer Experience, Go to Market, Product, and Engineering to address customer feedback and improve product usability.
- Contribute to the development and maintenance of support resources, including knowledge base articles and tutorials.
- Identify recurring issues or trends in customer inquiries and proactively propose solutions to prevent future occurrences.
- Continuously strive to enhance the overall customer support experience through process improvement initiatives and feedback implementation.
Eligibility Criteria
- Qualification: Any Graduate
- Bachelor’s degree required, bonus if degree is in a technical or health-related field.
- Dedicated customer service mindset: you love working with customers and resolving their issues.
- Excellent verbal and written communication skills: you have excellent attention to detail and are able to convey technical concepts and information clearly to non-technical audiences.
- Strong problem-solving skills: you are technically curious, resourceful, and get excited when confronted with a new technical issue to dig into.
- Team-first mindset: you work well as part of a collaborative team, as well as independently. No job is too big or too small for you, and you are excited to roll up your sleeves and pitch in where needed. You work well under pressure in a fast-paced, changing environment.
ABOUT COMPANY
Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
Click the below link to Apply:
Join Our Telegram Channel: Click Here
Follow Our Instagram Page: Click Here
Follow Our Linked In Page: Click Here
Join Our WhatsApp Group: Click Here
