Cognizant is Hiring for Associate Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Cognizant
- Job Role: Associate
- Qualification: Bachelor’s Degree
- Location: Chennai
- Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-1 years)
- Salary: Up to 5.7 LPA (Expected)
- Last Date: As soon as possible
Job Role & Responsibilities
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Eligibility Criteria
- Qualification: Bachelor’s Degree
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
ABOUT COMPANY
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
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