Brady is Hiring for Customer Operations Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Brady
- Job Role: Customer Operations Associate
- Qualification: Any Graduate
- Location: Work From Home (Bangalore)
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-4 Years)
- Salary: Up to 3.6 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Be the first point of contact for 1st and 2nd line support via telephone and JIRA
- Understand Service Level Agreements and provide response within those parameters
- Acknowledge and accurately assign reported issues and escalate appropriately
- Monitor support queues across the portfolio and be pro-active in assigning incoming issues
- Handle all Customer calls and interactions in a professional manner to enhance Brady’s reputation for support
- Customer issue ticket investigations and replication, detailed Customer issue ticket diagnosis, resolution and simulation of client user experiences
- Interaction with 3rd line advanced Senior Software Engineers to assist in resolving complex issues, accurately documenting details and reproduction steps (where required) – in JIRA
- Insert all relevant issues into the product backlog with all information to assist prioritisation
- Advise and assist in the development and maintenance of user documentation
- Assist the software patch and delivery process
- Provide onsite customer support, including implementation support, as and when required
- Application management tasks on Customers systems and report if any issues
- Assist with Customer expansion and implementation task.
Eligibility Criteria
- Qualifications: Any Graduate
- Graduate with a numerate degree ideally in finance, business, economics, computer science, engineering, mathematics or other sciences, or equivalent experience
- Understanding of Finance, Energy Risk or commodities markets is desirable
- General IT experience and exposure to online services, Windows platforms and infrastructure
- Experience of working in an application support role ideally with a software provider or financial services organisation
- Knowledge of Brady or competitive products and their business use
- Experience of using ticketing systems such as JIRA
Preferred Skills
- Ability to provide a high level of Customer contact by setting correct expectations and aligning with Customer Ops goals.
- Excellent communication skills both externally with Customers and internally with Product Owners and Engineering
- Ability to adapt to fast paced and changing environments
- Ability to write SQL queries
- Awareness of databases, virtual servers, remote connectivity security, Cloud, Wiki
- Ability to use internal and external collaboration tools such; Microsoft Teams, Webex
About Company
Brady is a leading provider of trading, risk and logistics management software solutions to global energy markets. For over 30 years, we have been supporting our customers with mission critical trading software enabling them to trade power and gas, renewables, metals and agricultural commodities. With the massive expansion in the use of renewable energy sources, electric vehicles and battery production, the energy and power markets are currently undergoing significant disruption.
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