Amazon is Hiring for Virtual Customer Service Associate Role. All the Candidates who completed 12th Pass/ Any Graduate/ PG are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Amazon
- Job Role: Virtual Customer Service Associate
- Qualification: 12th Pass/ Any Graduate/ PG
- Location: Karnataka
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 25k – 30k Per Month (Expected)
Job Role & Responsibilities
- Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Eligibility Criteria
- Minimum qualification is 10 + 2/ Any graduate/ PG is eligible to apply.
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
Preferred Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
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