American Express is Hiring for Executive-Operations Role. All the Candidates who completed Any Graduation/ PG are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: American Express
- Job Role: Executive-Operations
- Qualification: Any Graduation/ PG
- Location: Gurgaon/ Hybrid
- Batch: 2020/ 2021/ 2022/ 2023
- Salary: Up to 4.5 LPA (Expected)
Job Role & Responsibilities
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
- Should have knowledge of KYC.
- Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
- Creation of Case on the relevant tools, maintenance of trackers and files for the team
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
- Contribute towards team goals by strictly managing individual productivity & quality targets.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
- Should have knowledge of KYC.
- Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
- Creation of Case on the relevant tools, maintenance of trackers and files for the team
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirement, productivity, and efficiency to ensure sla’s are met
- Contribute towards team goals by strictly managing individual productivity & quality targets.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
Eligibility Criteria
- Graduate/Post-Graduate.
- Relevant experience an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results
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