Kuku is Hiring for Customer Delight Associate Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Kuku
- Job Role: Customer Delight Associate
- Qualification: Bachelor’s or Master’s Degree
- Location: Remote
- Batch: 2023-2025
- Experience: Experience (1-3 year)
- Salary: Upto 6.5 LPA (Expected)
- Last Date: As soon as possible.
Job Role & Responsibilities
- Deliver clear, accurate, and empathetic responses to user issues or feedback.
- Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.
- Escalate unresolved or technical issues to relevant internal teams as needed.
- Maintain a positive tone and uphold brand voice across all customer communications.
- Identify patterns in customer feedback and flag them for internal improvements.
- Keep records of user interactions, comments, and issues using internal tools.
Eligibility Criteria
- Experience: 1-3 year
- Degree: Bachelors Degree in Computer Science, Information Technology, or a similar field
- Skills: Strong written communication skills in both Hindi and English, Kannada, etc
- Experience in handling queries over at least two of the following: live chat, email, social media (Instagram, Twitter, etc.).
- Basic understanding of customer service tools and ticketing systems (e.g., Freshdesk, Freshchat, Yellow or Nugget) is a plus.
PREFERRED SKILLS
- Intellectually curious, eager to learn new things with an eye towards innovation
- Strategic, able to focus on business goals
- Excellent, at solving unstructured problems independently
- Highly organized, able to prioritize multiple tasks
- Strong, communicators able to build relationships with key stakeholder
- Problem Solving mindset.
ABOUT COMPANY
We deliver immersive entertainment and education through our OTT platforms: Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India’s entertainment industry.
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