Iqvia Biotech is Hiring for Customer Support Analyst Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Iqvia Biotech
- Job Role: Customer Support Analyst
- Qualification: Bachelor’s or Master’s Degree
- Location: Bengaluru
- Batch: 2024-2026
- Experience: Freshers (0-2 years)
- Salary: Upto 10 LPA (Expected)
- Last Date: As soon as possible.
Job Role & Responsibilities
- Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.
- Has a basic understanding of suite of clients vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues.
- Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.
- Has broad understanding of quality standards and work requires minimal revision.
Eligibility Criteria
- Experience: 0-2 years
- Degree: Bachelors Degree in Computer Science, Information Technology, or a similar field
- Skills: technical support, clinical research, incident management, troubleshooting, life sciences, research , customer support.
- Familiarity with Docker and Git-based CI workflows; willingness to learn Kubernetes, Helm, and AWS.
PREFERRED SKILLS
- Intellectually curious, eager to learn new things with an eye towards innovation
- Strategic, able to focus on business goals
- Excellent, at solving unstructured problems independently.
- Highly organized, able to prioritize multiple tasks.
- Strong, communicators able to build relationships with key stakeholder
- Problem Solving mindset.
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