Sutherland is Hiring for Customer Service Associate Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Sutherland
- Job Role: Customer Service Associate
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 years)
- Salary: Up to 5 LPA (Expected)
- Last Date: As Soon As Possible
Job Role & Responsibilities
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Eligibility Criteria
- Qualification: Any Graduate
- Bachelor’s degree with 0-7 years of experience in AR Collections
- Understanding of Accounts Receivables process
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
ABOUT COMPANY
At Sutherland, we are passionate about bringing together human expertise and advanced technologies to help enterprises drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions. For more than three decades, we have partnered with iconic brands worldwide, unlocking new possibilities, transformative outcomes and enduring relationships through market leading technology and business process excellence. Discover exciting career opportunities with us and be part of a vibrant global community that is transforming the digital landscape globally.
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