Wipro is Hiring for Associate Non-Voice Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Wipro
- Job Role: Associate Non-Voice
- Qualification: Any Graduate
- Location: Pune
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-2 Years)
- Salary: As Per Company Standard
- Walk-In Schedule: 04th January 2025, Pune.
Job Role & Responsibilities
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAS
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Eligibility Criteria
- Qualification: Any Graduate
- Freshers/Experienced candidates with good communication skills.
- Knowledge of basic computer operations.
- Excellent listening and speaking skills
- Excellent Analytical & Multitasking skills.
- Experience of working on excel data driven modules
- Work from office with rotational shift timings.
- Candidates should have Good English
Time and Venue
Walk-in Dates: 04th January 2025
Walk-in Timings: 11:00 AM – 02:00 PM
Venue: Wipro Office Pune – PDC2, Plot No.31 MIDC, Hinjewadi Phase 2 Rd, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune, Maharashtra 411057.
Interested and Eligible candidates can come for Walk-In on 04th January 2025 , 11:00 AM – 02:00 PM.
Carry an Govt Id Proof & Updated Resume along. (MUST)
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DIRECT WALK-IN
