Taglynk is Hiring for Technical Support Representative Role. All the Candidates who completed Any Graduate are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Taglynk
- Job Role: Technical Support Representative
- Qualification: Any Graduate
- Location: Work From Home
- Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025
- Experience: Freshers (0-1 Years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As soon as Possible
Job Role & Responsibilities
- Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with our products and services. This may include:
- Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
- Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
- Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries – from customers regarding requirements that include product information, pricing, services, and delivery information.
- Providing customer service on small to midsize accounts of moderate complexity.
- Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
- Conducting product training to clients as needed.
- Addressing and resolving customer conflicts in an effective and professional approach.
- Acting as a liaison with colleagues throughout all departments to drive a common strategy.
Eligibility Criteria
- Qualification: Any Graduate
- Previous customer service experience in a relevant capacity – even better if you’ve been in Customer Success or Customer Support/ Tech Support/Product Support from Product company preferably B2B SaaS.
- Excellent written/verbal English communication skills are required, fluency in other languages is a plus!
- Ability to easily adapt to CRM systems and automation tools.
- You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
- Ideally, you LOVE tech, and marketing, and are constantly learning new things.
- Ability to pass a pre-employment background check specific to the position applied for.
About Company
I’m thrilled to introduce TagLynk Careers Pvt. Ltd., a visionary venture launched by a collective of seasoned professionals dedicated to revolutionizing the HR landscape. At TagLynk, we’ve meticulously crafted a dynamic platform tailored to meet the unique HR demands of today’s ever-evolving industries.
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