Mekyek is Hiring for Customer Care Executive Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: Mekyek
- Job Role: Customer Care Executive
- Qualification: Bachelor’s Degree
- Location: Work From Home
- Batch: 2021/ 2022/ 2023/ 2024
- Experience: Freshers (0-1 Year)
- Salary: INR 18k to 20k Per Month
- Last Date: As Soon as Possible
Job Role & Responsibilities
- Customer Support: The primary responsibility is to resolve issues and queries of Level 2 (L2) irate customers via phone calls.
- This involves listening to customer concerns, providing accurate information, and ensuring a satisfactory resolution to enhance customer satisfaction and loyalty.
- Work Hours:
- For females, the shift is a day shift that extends till 9 PM to ensure safety and convenience.
- For males, the shifts are rotational, providing flexibility and ensuring 24/7 customer support coverage.
Eligibility Criteria
- Qualifications: Bachelor’s Degree
- Education: The candidate should be a graduate from any field, showcasing a broad knowledge base and the ability to handle diverse customer issues.
- Experience Level: Open to freshers or candidates with up to 1 year of experience in a BPO or any Customer Support role. Preference will be given to those with relevant experience.
- RAM: The laptop should have 6-8 GB of RAM to handle multiple applications and tasks efficiently.
- Operating System: Windows 10 or higher is required to ensure compatibility with necessary software and tools.
- Storage: A minimum of 128 GB storage is required to store essential data and applications.
- Internet Connectivity: A stable broadband connection with a minimum speed of 100 MBPS is necessary for seamless operations. Mobile hotspots are not acceptable to ensure consistent connectivity.
- Compensation: The position offers a competitive salary of ₹20,000 CTC, reflecting the value of skilled communicators in customer support roles.
Required Skills
- Communication Skills: The candidate must possess excellent communication skills in both English and Hindi. This includes clear pronunciation, proper grammar usage, and no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI) issues.
- Voice and Accent: The candidate’s voice and accent should be clear and easily understandable while speaking both Hindi_ and English_. This ensures effective communication with customers.
- Assessment: Must achieve Versant Level 4, indicating strong spoken skills.
About Company
Mekyek is a leading provider of IT and recruitment services. Our team of highly skilled professionals is dedicated to helping businesses and organizations achieve their goals through the use of cutting-edge technology and innovative talent acquisition strategies.
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