42Gears is Hiring for Associate Support Engineer Role. All the Candidates who completed Bachelor’s or Master’s Degree are eligible. Interested Candidates can read the following Details and Apply for this role.
Job Description
- Company Name: 42Gears
- Job Role: Associate Support Engineer
- Qualification: Bachelor’s or Master’s Degree
- Location: Bangalore
- Batch: 2019/ 2020/ 2021/ 2022/ 2023
- Experience: Freshers (0-2 Years)
- Salary: Up to 4.5 LPA (Expected)
- Last Date: As Soon as Possible
Job Role & Responsibilities
- We are seeking an Associate Support Engineer with a strong desire to thrive in a dynamic, customer-centric environment.
- We are looking for a motivated and ambitious individual, whether early in their career or with some experience, who is prepared to take responsibility for customer issues and queries.
- The ideal candidate should be passionate about learning, contribute to a high-performance team, and provide excellent support.
- Provide support to customers through various channels, including email, phone, chat, and remote tools.
- Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
- Ensure timely follow-up with customers, providing regular updates on reported issues.
- Collaborate effectively with other teams as needed to address customer concerns.
- Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
- Contribute to the creation of new knowledge base articles, documenting insights for future reference.
- Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
- Focus on areas of technical specialisation and attend relevant technical training sessions.
Eligibility Criteria
- Qualifications: Bachelor’s or Master’s Degree
- Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
- Strong interpersonal communication and customer service skills, particularly in high-stress situations.
- Basic understanding of the software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Flexibility to work in any 9-hour shift (day or night) 24/7.
- Prior experience in supporting mobility products is advantageous.
- Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
- Logical approach to problem-solving.
About Company
From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained recognition for our unified endpoint management technology. We’ve taken every challenge head-on and can’t wait to see what the future holds for us.
Our team is filled with passionate problem-solvers working to refine and advance our technologies to facilitate the growth of businesses worldwide. We want for businesses (including yours!) to focus on being the best they can be, without limitations, while we support you behind-the-scenes, doing the best we can do. We know the global workplace changes constantly, so our mobility solutions are designed to scale and extend along with your business.
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